1. Policy Scope

This policy outlines expected refund practices for merchants using Letsia Pay rails.

2. Merchant Responsibility

Merchants must clearly disclose refund terms and handle customer requests within stated timelines.

3. Processing Timelines

Refund completion depends on payment method, issuing bank, and local clearing timelines.

4. Documentation

Merchants should maintain records of refund approvals, processing references, and customer communication.