1. Service Commitment

Letsia Pay targets high service availability subject to scheduled maintenance and third-party dependencies.

2. Support Coverage

Support coverage, channels, and response objectives depend on your contracted support tier.

3. Incident Priority

Incidents are prioritized by severity and business impact, with escalation paths for critical disruption.

4. Exclusions

SLA targets exclude force majeure events, customer-side failures, and non-supported custom integrations.